I have been logging in and accessing Canvas as a parent for a long time and suddenly I cannot log in.

Do you have any typos in your login (email address) or password? Do you have All Caps on?
Are you trying to access via a browser on a computer?
- If you are trying to access via computer: where are you accessing from (what page are you logging in to)? Please be sure to log in via the Blue Parent/Observer login at the bottom of this page: https://www.apsva.us/parentvue-canvas/
- If you are trying to access via computer: please make sure your computer and browser is up-to-date (we recommend Chrome for best experience).
  - Please Clear the Cache on your browser and try again
Are you trying to access via the Canvas Parent App on a mobile device?
- If you are trying to access via the Canvas Parent App: please make sure your App is on the latest version. You might also want to remove the app and re-install it.
- Try clearing the cache on your Parent App.
  - How do I reset my cache in the Canvas Parent app on my iOS device?
  - How do I clear my cache in the Parent app on my Android device?